Can I customize the wines in my club release shipments?
Yes! We are happy to swap out wines of your choice, we just ask that the total order price is of equal or greater value to your original club order. You will receive a confirmation email before each shipment with a deadline date for any changes you would like to make. Simply email or call us for assistance with customizing your club release shipment.
What are my benefits while visiting the winery?
Members receive four complimentary tastings during each visit to any of our tasting rooms: Duckhorn Vineyards, Paraduxx, Goldeneye, Migration, Calera and Canvasback. Reservations are required. Members must be present as benefits are nontransferable.
When do you charge my card?
Upon order creation, we take an authorization to hold your wines. The charge is completed when the wines leave our facility. If your card declines for a shipment we will do our best to reach out to you to update your account. You can also update your credit card through your member account at Duckhorn.com or by calling Customer Service.
What happens to my shipment if you have the wrong shipping address or I am not available to sign for it?
If your address is out of date, please contact our customer service team to have your package held for pick up or redirected to the correct address. FedEx will make three consecutive delivery attempts before returning your wines to us. Please note there is a $25 fee for any packages returned to us.
How long do I have to pick up my wines?
Will call orders are held at the winery for 30 days. Past 30 days, we ship your wines to the billing address on file.
How many shipments must I take before cancelling my membership?
As member benefits are applied upon wine club activation, we ask that members take three consecutive club shipments before closing the account. If you wish to cancel or suspend your membership, please reach out to our Customer Service team.
For additional questions or concerns regarding our membership, please reach out to our Customer Service team at (866)367-9945 or customerservice@duckhorn.com